Callcenter

SalesDash tracks the performance of telephone sales teams. Whether your agents call on behalf of a supplier or sell your own propositions, you can monitor sales results, call activity, and the relationship between the two — per agent, per team, and over time.

What you can track

Sales

Every signed deal is recorded with the date, the proposition sold, and the agent who closed it. From this, SalesDash calculates:

• Gross sales — total deals signed in a period
• Net sales — deals that have not been cancelled
• Cancellation rate — the proportion of deals that fall through
• Commission — calculated per agent based on the propositions they sell

Calls

When your team uses a power dialer or telephony system, SalesDash pulls in call records automatically:

• Calling time — total time on the phone per agent
• Leads — unique contacts called (calling the same person twice counts as one lead)

Combining sales and call data

With both data sources connected, SalesDash can calculate metrics that neither source could produce on its own:

• Conversion — how many calls it takes to close a deal
• Sales per hour — how efficiently an agent converts calling time into sales
• Commission per hour — how much commission an agent earns per hour on the phone

These metrics are useful for understanding performance differences between agents that raw sales numbers alone do not explain. An agent with strong gross sales but low sales per hour may be spending significantly more time on the phone than their peers — something that only becomes visible when both sources are combined.

Configuring what is visible

Every metric in SalesDash can be enabled or disabled, and optionally restricted to management view only. You decide which numbers your agents see, which are shown in competitions and on slideshows, and which are kept in the background for your own reporting.

Performance and motivation

Once your metrics are in place, SalesDash gives you a set of tools to keep performance visible and give your team something to compete for:

• Competitions — leaderboards, milestone challenges, and head-to-head showdowns between agents or teams
• Goals — individual and collective targets with progress tracked in real time
• Achievements — badges awarded automatically when agents reach milestones
• Slideshows — live standings and goal progress displayed on office screens throughout the working day

How your data connects

Your team most likely works with two systems:

• A CRM where sales are recorded (such as Salesdock or Teamleader)
• A power dialer where calls are logged (such as Steam-connect or LeadDesk)

Both connect to SalesDash as separate data sources. Each agent is linked once — after that, their sales and call data are combined automatically into a single view per agent.